RETURNS & EXCHANGES
We are committed to providing the highest quality products and customer service. If you are not satisfied with your purchase simply return the item(s) along with the order receipt to us in original new condition along with packaging intact within 30 days of receipt. We will issue a refund (excluding the original delivery charge) upon receipt.
If you need to exchange a item(s) for any reason then you will be liable for the cost of return postage however we will cover the cost of returning the replacement back to yourself.
Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot accept liability for parcels damaged during transit so we advise you to wrap the product adequately to prevent this happening.
If you have any further questions then do not hesitate to contact us at firstname.lastname@example.org and our customer support team will be happy to assist you.
Returning a Damaged, Defective or Incorrect Item
Please make sure to inspect your order as soon as you receive it. We will not accept any goods back once the item(s) have been worn (or the plastics/tags have been removed). It is the buyer's responsibility to inspect the item(s) upon receipt to ensure that it is in perfect new condition before wearing.
If you item(s) have been damaged in transit or is not what you ordered then you can return it to us for exchange or a full refund within 30 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. Please note we will only refund your shipping costs if the item is wrong through an error on our part and not if you wrongly ordered by yourself.
We understand that every person has different tastes and likes different styles. With Christmas fast approaching many of you will be thinking about what to get your loved ones, with the most organised shoppers already making purchases!
Any orders placed from 25 November 2017 is valid for Extended Christmas Returns up until the 8th January 2018.